WhatsApp is reportedly working on a new feature that will allow users to directly connect with human chat support through its web client. According to WABetaInfo, the latest beta version includes a “Chat with Us” option, enabling users to initiate a conversation with the support team directly from the Help Section.
Currently, users must navigate through a series of frequently asked questions (FAQs) before they can contact WhatsApp support. The new feature aims to streamline this process, offering a more efficient way for users to request assistance.
When selecting the “Chat with Us” option, users will be notified that responses will be delivered via WhatsApp chat. While initial responses may still be automated or AI-generated, users will have the option to request a conversation with a human representative if needed.
According to the report, users will receive an initial message from WhatsApp asking for details about their support request. After providing their information, users will receive a follow-up message within the same chat thread. However, it’s important to note that the first responses might still be automated.
This upcoming feature is designed to improve the support experience for users accessing the web client, particularly in cases where AI assistance is insufficient. The feature is still in development and is expected to be rolled out in a future update of the web client.
